Privacy Policy

THE B1G VPN is committed to protecting your privacy. This policy explains what information we collect, why we collect it, and how we handle it.

1. Information We Collect

We collect a limited set of data necessary to provide and maintain the Service:

  • Account Information: Email address, username, billing details required for payment processing.
  • Service Usage Data: Timestamps for sessions, selected VPN server region, and bandwidth usage for operational/diagnostic purposes.
  • No Activity Logs: We do not record or store browsing history, visited websites, DNS queries, or the content of your traffic.

2. How We Use Information

  • To provide and operate the Service, including connection management and troubleshooting.
  • To process payments and manage subscriptions.
  • To send important account and service-related notifications.

3. Data Retention

We retain only the information necessary for the purposes described and to comply with legal obligations. Usage metadata (e.g., timestamps, bandwidth) is retained only as long as required for operational needs and troubleshooting.

4. Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure.

5. Third-Party Services

We rely on trusted third-party providers for payment processing and infrastructure (e.g., hosting, analytics). We do not share personally identifiable usage records (such as sites visited) with third parties.

6. Legal Requests

We may disclose information if compelled by lawful process or to protect our rights, property, safety, or the safety of others. If we are legally required to disclose account data, we will notify you unless prohibited by law.

7. International Data Transfers

Our systems and third-party providers may operate in multiple countries. By using the Service you consent to transfer and storage of data in jurisdictions outside your country.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete personal data. To exercise these rights, contact us (see contact section below).

9. Children

The Service is not intended for children under 18. We do not knowingly collect personal data from children.

10. Changes to this Policy

We may update this Privacy Policy. Material changes will be communicated via the website or direct notice where feasible.